Refund policy

Faulty, damaged or not as described
If your order arrives faulty, damaged or not as described, email us at baobudsau@gmail.com within a reasonable time with your order number and photos. Once we've reviewed it, we'll offer a replacement or a refund. We may ask you to return the item first. These rights under the Australian Consumer Law can't be excluded.

Missing items
If something is missing from your order, email us with a photo of what you received and we'll send the missing item.

Change of mind
We don't offer refunds or exchanges for change of mind, so please choose carefully.